Rec Report

COVID FAQs

Details
Category: Membership

SRWC COVID-19 FAQs

Thank you for visiting our FAQ page for information about the SRWC during the facility closure due to the global pandemic. As a reminder, many of our services are still available, just in a virtual capacity.

 

  • How long will the Student Recreation & Wellness Center remain closed?
    • Staff are following the guidelines of public health officials and are set to remain closed until further notice. That said, staff have been diligently cleaning and preparing for our members’ soon return. Once approved to reopen by University, local and state officials we will be sure to notify all SRWC members.
  • If I paid for the intramurals leagues, will I receive a refund?
    • Yes, all intramural participants should have received their participant fee refund. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.
  • If I paid for an instructional fitness class will I be refunded?
    • Participants who opted into “instructional classes” should have received their fee refund. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.
  • Is the Owen’s Condition for Tuition (OCFT) Scholarship Challenge still happening in fall?
    • YES! The SRWC is excited to offer students a way to continue redeeming points outside of the facility. Please visit https://asirecreation.org/owens-condition-for-tuition for more detailed information. OCFT will begin early fall 2020. Please continue to visit this webpage as program updates are announced.
  • If I purchased a massage that expires before the facility reopens, will I still be able to book an appointment?
    • Yes, we will provide an extension and you will be able to book your massage once the facility reopens.
  • Are nutrition counseling appointments being rescheduled at this time? When can I schedule a future session?
    • Unfortunately, our nutrition counseling services are suspended until further notice.
  • Will I be refunded for personal training sessions that I have not redeemed yet?
    • Participants who opted into “personal training” have the option to continue with virtual sessions or we will provide an extension and you will be able to book your training session once the facility reopens. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.
  • If I paid for an outdoor adventure trip that was scheduled during the closure will I receive a refund?
    • Participants who opted into trips should have received their fee refund. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.
  • I am a non-student member and I have a rolling monthly membership at the SRWC. Will my card continue to be charged while the building is closed?
    • No, the SRWC will not be charging any automatic payments until the building reopens.
  • I am a non-student member and I purchased the annual membership for the SRWC. Will I be refunded for the length of time the SRWC is closed?
    • The SRWC will credit accounts for the time the facility remains closed. The credit will be available shortly after the facility reopens and can be used for all in-person transactions. If a refund is preferred, please contact membership at (562) 985-7427 or email This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Who can I contact if I have any questions?
    • Please email This email address is being protected from spambots. You need JavaScript enabled to view it.. To speak with a live SRWC staff member you can call (562) 985-0775 Monday through Friday from 9 a.m. to 5 p.m.
  • Are group fitness classes still being offered?
    • Yes, we are offering a variety of virtual fitness classes! Please visit our calendar and visit www.asirecreation.org.
  • Will I be refunded for the CPR class I registered for?
    • Participants who opted into CPR workshops should have received a credit. If a refund is preferred, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.
  • Will I be refunded for my swim lessons that I did not redeem yet?
    • Participants who opted in swim lessons should have received a credit. If a refund is preferred, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.
  • Will students be reimbursed for their SRWC tuition?
    • No. Students will not be reimbursed for the general student body center fee. This fee is a CSU mandatory II fee and provides for fixed overhead and infrastructure expenses for the USU and SRWC.
    • It is our goal to open the SRWC as soon as approved and to do so in a safe manner for our members. In the meantime, the SRWC is offering a variety of programming and resources virtually on a weekly basis, available to all enrolled students.

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